Claims, handled personally.
When you need to claim, you call your advisor — not a call centre. We manage the process with Allianz from start to finish. This is the service you pay us for.
Cashless, or reimbursement.
Show your membership card
At network hospitals and clinics, your membership card (Kartu Tertanggung) is your identity for cashless treatment — for inpatient care, and outpatient too. The provider verifies cover with Allianz before treatment, so you needn’t pay up front for eligible care.
Pay, then claim back
Where cashless isn’t used, pay the provider and submit your claim for reimbursement. Documents must be submitted within 30 calendar days of the billing date or discharge, whichever is later. Approved claims are paid within 7 working days of complete, correct documents.
For a health reimbursement claim
Exact requirements are set out in your policy; your advisor will confirm the list and help you assemble it.
- Identity document (e-KTP, birth certificate, or passport)
- Completed and signed claim form
- Medical resume signed by the treating doctor, with hospital stamp
- Original itemised receipts
- Diagnostic-test results and prescriptions
- Referral letters and medical-information release authorisation
- Police report (for traffic accidents), where relevant
Your advisor manages it, end to end.
Call your advisor
Tell us what’s happened. We confirm your cover and next steps immediately.
Assemble documents
We tell you exactly what’s needed and help you gather it correctly.
We submit & follow up
We lodge the claim with Allianz and chase it through to a decision.
Resolution
Approved claims are settled by Allianz; we keep you informed throughout.
Life, business and property claims follow each product’s own process. Your advisor guides you through the specific requirements and manages the claim with Allianz in the same personal way.
Complaints & disputes
If you’re not satisfied, tell your advisor first — we’ll work to resolve it quickly. Complaints are handled in line with the rules of the Financial Services Authority (OJK): generally within 5 working days for verbal complaints and 10 working days for written complaints, subject to OJK requirements.
Where a dispute cannot be resolved directly, it may be taken to the OJK-recognised Alternative Dispute Resolution (LAPS) framework. Allianz is supervised by OJK.
Need to make a claim, or have a question?
Your advisor is a call away. If you’re not yet a client, we’re glad to help you understand how claims work.